Secret Floral will ensure that flowers are in good condition when they left us. However, there may be occasions that the flowers are damaged in transit. Should such an event occur, and the flowers are damaged to a level that you deem unacceptable, please contact and inform us immediately. Please note that you will need to send us a photo of the damaged flowers within Two (2) hours of receiving the flowers and we will assist you on flower care instruction.
We will assess the damage of the flowers and if we deem the flowers are in poor shape or form, we shall arrange for replacement flowers to be delivered to you on our next available delivery date or issue a store credit refund (product price only, delivery charge is not applicable) to you. We do not accept returns due to the perishable nature of flowers.
We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. This does not affect your statutory rights.
As flowers are highly perishable items, we are unable to accept returns. We offer customers refund or replacement only if the product arrives in very poor shape or form (more than 50% of the flowers are wilted or dead). However refund can only be made to customer account via store credit in secretfloral.com.
If we offer you a refund, please note that refund can only be made to customer account via store credit in secretfloral.com.